Refund & Cancellation Policy — Pressabook
Effective date: 31 July 2026 Operator: Grandfield Media, Plot No. 93, Koundinya Nagar, Nacharam, Hyderabad, Telangana 500076, India · contact@pressabook.com
The rule, in one line
You got a book — the credits are spent. No book — we troubleshoot, verify, and return your credits.
Credits
- Credits are spent when a generation you started completes and a book (or sample) is delivered to your Library. Delivered books are not refundable — the sample exists precisely so you can judge the voice and quality before spending 3 credits on a full book.
- If a generation fails and no book is produced, contact us (or use the report button on the book page). We verify the failure from our production logs — usually within 24 hours — and return the full credits to your balance.
- Choosing to regenerate a delivered book costs new credits.
- Credits have no cash value; we refund failed generations in credits, not money.
Subscription ($24/month)
- Cancel anytime from your account or via Paddle’s billing portal. Cancellation stops all future charges immediately; you keep access for the period you’ve already paid.
- Payments already made are not refunded on cancellation, except where required by law or in cases of verified billing error (contact us or Paddle support — Paddle is the merchant of record on your receipt).
- On cancellation, your unused credit balance is kept safe but frozen — it becomes fully usable again the moment you resubscribe. We never confiscate credits.
Billing errors & duplicates
Charged twice, or charged after cancelling? Email contact@pressabook.com with the receipt — verified billing errors are refunded in full, promptly.
How to reach us
contact@pressabook.com — include your account email and, for generation issues, the book title. We respond within 1 business day.